Bad Service

Good day,

The aforementioned credit bureau has not yet responded to my several emails, and no luck when I try calling them directly - as you keep holding for life with no response.

I resorted to the embedded mailing as form of communication. But they are not responding to that either. I'm now reporting them to you before I start involving 'Credit Ombudsman' which will be my last resort to get assistance.

Regards,

Good day,

Please note that my dispute was sent to yours office while back and you finally responded on the 22nd Jan 2019 claiming the 15 days results.

But I still see a live credit score on my report, as any disputed report a hyphen (–) sign will been shown instead of the score, as to indicate that you are working on it. Why this has not yet been initiated? Are you really attending to my case or what?

Please reply asap.

Case no. ********** ********** 43

From: Transunion Consumer Support Desk ********** Sent: 22 January 2019 03:01 PM To: Nceba Kwela ********** Subject: [Ticket# ********** ********** 43] Dispute: ********** 4600 [...]

Dear Consumer

Please note that we have received your request.

Thank you for getting in touch with TransUnion about your query. Please ensure that you have attached a copy of your ID and Proof of Residence (no older than 3 months) which is in your name, to your request. Please ensure that all documents are attached to 1 email and not sent separately Please note that we have a 15 working day turn around time. If you are sending account payment updates or paid up letters regarding current / existing TransUnion references logged, The query will not be serviced by this mail box please send to ********** To register any new payment profile or account disputes and/or queries, please call the contact centre on ***for assistance Should you wish to follow up on your query you can provide us with your following Ticket number:

********** ********** 43