BAD SERVICE

I was under debt review, all the Accounts were paid in June last ones first week of July. On the 24th July Clearance Certificates and all Pop were sent through to them. On the 23rd of August when I call their Contact centre I was advised there is no email received. I tried explaining however I was put from pillar to post and was told to log a Dispute with their Department. Today, I call and they tell me that I still have to wait... I am homeless needs to purchase a house but due to their BAD BAD service my record is NOT 100% updated...I really need this resolve urgently and cant even talk to the Call Centre Team Leader cause they are forever on Calls. Spoke to Thandeka, Nonhlanhla ,Nompumelelo, Pride Nyembe.. THEY DO BOT COMMUNICATE WITH HEAD OFFICE, WHATS MORE FRUSTRATING NO ONE CALLS TO GIVE AN UPDATE INSTAED YOU ARE TOLD TO CALL BACK THE FOLLOWING DAY...I AM NOT GOING TO WAIT FOR ANOTHER WEEK TO HAVE THIS RESOLVED!!!!!!!! I AM VERY FRUSTRATED....