KA
Karen A
1 reviews | Active since Jun 2019
02 Sept 2020, 13:48
Bad Service!
I have received a notification from Transunion to say that "TransUnion Identity Monitoring: Your personal information has been discovered on the dark web, logon to transunion.co.za to get details of this breach."I cannot reach anybody to assist. Aurobot is not programmed to answer my questions. Also, my bank account was debited with R99 that I did not approve - I have reversed this Debit Order @ my bank. Extremely Bad Service of I cannot speak to anybody.
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Transunion Credit Bureau's replyOfficial
04 Sept 2020, 13:51Good day, please contact IDGuard on *** concerning your notification of the dark web.
When purchasing a product through our call center our agents advise each client that they will be receiving an email with their terms and conditions,
When purchasing a product through our call center our agents advise each client that they will be receiving an email with their terms and conditions,
In the terms and conditions it states,
''You hereby agree that TransUnion will not be obliged to
refund any payment made by you in this manner, nor shall you be entitled to reverse such
payment, for any reason whatsoever, including your failure to pass TransUnion's verification
processes.
When you purchase an annual TransUnion Credit Report & Alerts product within 40 days of
the expiration of the annual term, TransUnion will provide you with a written offer (in the
form of email or sms) to continue accessing the product for a further annual term. Upon
receipt of the written notification, you may opt to cancel this product.
Should you not provide TransUnion with written acceptance for the further annual term
within 30 day, TransUnion will continue your product on a monthly subscription. The
monthly subscription will continue indefinitely until terminated by either party.''
Transunion Credit Bureau's reply04 Sept 2020, 13:51
Official
Good day, please contact IDGuard on *** concerning your notification of the dark web.
When purchasing a product through our call center our agents advise each client that they will be receiving an email with their terms and conditions,
When purchasing a product through our call center our agents advise each client that they will be receiving an email with their terms and conditions,
In the terms and conditions it states,
''You hereby agree that TransUnion will not be obliged to
refund any payment made by you in this manner, nor shall you be entitled to reverse such
payment, for any reason whatsoever, including your failure to pass TransUnion's verification
processes.
When you purchase an annual TransUnion Credit Report & Alerts product within 40 days of
the expiration of the annual term, TransUnion will provide you with a written offer (in the
form of email or sms) to continue accessing the product for a further annual term. Upon
receipt of the written notification, you may opt to cancel this product.
Should you not provide TransUnion with written acceptance for the further annual term
within 30 day, TransUnion will continue your product on a monthly subscription. The
monthly subscription will continue indefinitely until terminated by either party.''