Bad Customer Service

I have been trying for MONTHS to have someone from Transunion Business Center to return my call. Every time I try to call them to have our business registered for obtaining credit reports through Transunion, I am kept on hold for and endless amount of time. Eventually - IF my call is not cut off and I have to start the process all over again - when I do get connected to an agent, I am told that their procedure is, that I leave my contact details and an agent will contact me. I have tried this about 6 times and no one ever calls back! I did get a call back once, from someone who was given the wrong information, thinking that I wanted to register myself as an individual, which is not what I was requesting and then that person could not help me and again asked for my contact details and that an agent from the business department would call me back. Never happened!