Bad client service
I am not able to access my profile for over a month now. They sent me an OTP which did not work. I requested a new one and when I inserted it, it said it was not correct and my profile was blocked. I have spoken to transunion twice. I have submitted my ID and proof of residence 4 times already. All they keep sending me is a password reset email and the username and password also doesnt work. I phoned last week and was told that It will be escalated. I am not still waiting. I have been a customer for over 10 years and I have been paying via monthly debit order so that I can have access to my profile and credit status whenever I want to and know it is such an issue that I cant access anything. Your workflow states 5 to 7 days but this has been a month and I still dont have access to my own profile even after submitting all of the required documents??? Can someone please advise what the issue is and how long I must carry on paying for something that I have no access to?
