Annoyed customer

<p>In January 2017 I received a SMS from Woolworths staying my account has not been paid. This came as a shock as there was enough money in my account and when opening this Woolworths account I explicitly said to debit my account every month to avoid this problem of arrears payments. I called Woolworths customer services who said that it was due to a technical error on Woolworths side that debit orders didn't come off. I asked at this point if it would affect my credit score and he assured me it wouldn't. <br /> <br />In February I app**** for a home loan to purchase an apartment I had put an offer on. All the bank (except Nedbank) had declined based on a bad credit history. I then decided to draw a credit report from Trans Union to look what the issue was. I was absolutely livid when I saw it showed January 2017 Woolworths payment in arrears with a yellow block. All the banks had confirmed that was the reason they decline the loan offer. <br /> <br />I contacted woolworths customer service who said they would contact the relevant people to rectify the problem directly with Trans Union and would take 2-4 days to be done. Woolworths sent me a letter of apology stating it was due to their technical error. <br /> <br />I have been drawn my credit report on numerous time and spoken to different people at transunion with hope it will all be sorted asap. Every time I call I get different information from different people either at the disputes unit or the credit report department. I was told that a formal dispute was not needed and the change should be rectified in 7 working days from the time Woolworths calls (21/2/17). I spoke to Arthur (ref # TU ********** 0-000645-01) on the 01/03/17 and he said I should call back Friday 03/03/17 (Day 8). When I call and spoke to Octavia (ref# TU ********** 3-000211-01) nothing had still be updated as promised. She advised to do a formal dispute which will take 20 working days to be investigated. I'm absolutely so frustrated as if I was told this information sooner I could've done it when I saw my first credit report. </p> <p> </p> <p>The incompetency of the workers at trans union and woolworths has costed me a lot of money and could potentially cost me losing my offer to purchases. </p>