ACCOUNT UPDATE DISPUTES/ QUERY NOT RESOLVED FOR 3 MONTHS BAD BAD SERVICE

After endless communication and submission of paid up letters to Transunion since late January my account still reflect acitve. i have been in communication with Transunion on a daily basis to resolve this matter but everything is not resolved on their side. I spoke to Lee Ann Saunders and Olive Mokoena, at Transunion and they advised that my creditors should send email instructions to them, The creditor did send the instruction and confirmed with me, on top of the paid up letters i sent.

I received a response from them that they are unable to update my paid account due to a new system in place and they are unable to trace the email instruction from the creditors even though i provided all the contact persons of the creditors and correspondence. I requested a reference number to lodge a complaint with the ombudsman and no one has responded even though i could see the read email notification on my side. Transunion has been making my life a living hell for more than 3 months and i am not sure wht is difficult in updating my paid u account as closed or paid up. Compuscan and Experian have done that withing the turn-around time.