Access issues

Good day I spoke to a consultant in the morning after confirming all details he said he needs to contact his head office to give me access to my account as it is locked. This was 08:45 is 15:4I spoke to a consultant in the morning now it was 08:45 is 15:57 as still don't have access to my account and need to access my account as there is a problem with applying for credit. 2 and still don't have access to my account and need to access my account as there is a problem with applying for credit.