24/48HOURS TURNS INTO 11 DAYS

I purchased a credit report, sent my POP and received a ticket number on receiving my documents. I have been calling ever since, being on the phone for more than 35 minutes at a time, being referred to a different department and back again. Instead of listening these agents want to sell a yearly product.. in 11 days of waiting, each person i spoke to never even added comments , today after 3 calls referred to different departments and all my airtime for all my failed attempts. they question why i need my report and what i need on it... really.. the result they escalating again.. and i need to wait 24/48 hours.. its long weekend.. so lets add an additional day.<br> <br> Can you please explain the ineffective measure of just solving the problem? try to hire people who speak english! who listen and get the job done as a brand ambassador for your company!!!