Extremely Bad Services

I'm extremely frustrated with Transparent Financial Services' handling of my provident fund claim. After losing my job in December 2024, I submitted my claim on January 8, 2025, and provided additional documentation as requested. However, I've experienced significant delays and poor communication.

Despite follow-ups, I was told in March by Joe that my papers were not received, which I resent on March 11. I was informed I'd receive a payout at the end of May, but this didn't materialize. I've since been met with vague responses from Lorna and further delays.

I'm concerned about the lack of accountability, empathy, and transparency from Transfin. As someone struggling financially, I need a timely resolution. I'm considering filing a complaint with the Ombudsman for Financial Services Providers. I'd appreciate guidance on the next steps and any support in drafting my complaint. It is 6th June 2025 and still no pay out.