Damaged Parcels on Numerous Ocassions

We have been using Transmart as our independent transport for our parcels for some time now. Lately we have experienced horrible service from damaged packaging, to damaged parcels, late deliveries, late collections. We have to pay staff over time to wait for the truck to arrive. On 1 occasion they could not make a delivery due to not having a vehicle available, our client was willing to travel 200km to collect his parcel and wanted to be compensated for fuel and they refused after notifying us the delivery will take place. Our client had expenses of paying the guys for a days work which they could not finish due to not having their material on site and no apology was given and no contingency put in place to assist their clients. On another occasion their driver simply turned around and did not complete a delivery because the driver turned back because it was almost his home time.

Over the past few weeks we have had damaged parcels and damaged items being delivered, bent metal pieces that was straight when it left our factory, yet they blame it on the packaging being insufficient, no accountability taken for this.

Their service is horrible and advise nobody to use this company as their logistics partner.