Transit liner bus refund request

I am disappointed with the Transit Liner Bus.Their service is absolutely poor. I booked a Transit Liner bus which was supposed to depart from Mzimkulu on the 11th of December 2022 and arrived in Johannesburg on the 12th of December 2022.While I was at the bus stop,I received a call from the bus driver (Jackson Yongama),informing me that the bus is no longer taking a trip to Johannesburg, It will be available on the 12th December 2022.Mr Yongama advised me to try other means of transportation if possible. As I was supposed to be at work on the 12th December,I got a transport to Johannesburg. The whole thing inconvenienced me, as I had to pay for another transport.

On the 06th January 2023 I went to Transit Liner offices in Germiston to request a refund.I was assisted by Ms Thembi Mdakane,who works in the office. Thembi promised that I will receive refund within seven days. After failing to pay me then again on the 20th January 2023, I went back to Germiston office. Fortunately the same person (Thembi Mdakane)assisted me, by calling the person who was dealing with refunds. To my surprise, was the response that he or she has forgotten to make a refund).They promised to make a refund on the 23rd January 2023.Up to date I haven't received my money. Of late the Transit Liner administrator (Thembi Mdakane)is ignoring my calls hence I decided to share my matter. As I need my money back.