No customer suport while i need urgent medical attention.

Customer care / support is bon existing i do get that the UK office is closed due to the pandemic and the US office is also closed due to the current state we are in but there must sure be a way to get in contact with some one any where in the world that can speek english that can help to resolve a problem. I have emailed the customer suport and havent had a proper responce from them i had a responce and it did not resolve the problem. I was sepose to recive my money yesterday at 7pm 21 December 2020 ****00 to my South African Bank account i have spoken to my bank this morning at 8:30am and they told me the money still not in the account. That money is for a medical prosedure i need and there is no one that i can talk to to resolve this problem and absolutely no one that respond to emails. I am seriously disappointed in Transferwise. I feel customer service should be one of the biggest investments a company should have with the staff. And it seems like it is non existing