Transafrica policy number 367070

My aunt took out a funeral cover with Transafrica in October 2022. all documents have been sent to them and they came back asking for an affidavit that must confirm the relationship of her and grandson who released her from the hospital mutuary, an affidavit was sent and we still waiting on them. Why is it such a process to payout the money wherelse they were so quick to deduct money from my aunt. We buried my aunt and it was difficult because we added that money on arrangements that we were doing only for the money not to appear. This is really stressing especially when we are going through loss. We put a tombstone for my aunt the guy is waiting for his money and we are still calling and waiting on this Transafrica and it looks like we don’t want to pay him. Please be careful young ones don’t let your pension parents, relatives take out this cover because they will drag the money. Can Transafrica please hurry the process, everything has been sent accordingly, your late responses and lack of empathy is inconveniencing us.