Terrible lack of service. Withholding my funds

<p> </p> <p>I have been a customer of this company for some time. Nothing massive but tried to move some of their solutions. As our focus changed we no longer needed their services and hence I requested for our upload of a couple of thousand to be returned.</p> <p>At first they said it takes 30 working days (Who knows why so long), so I showed patience...so the due date was 30-August-2016....as you can see it is one and a half months later....their excuse; we "logged the quering with the bank": 28Sept!...So I simply requested that they at least send me a proof of payment as it does not reflect in my business account....their response "I cannot give you that information because if you have not received the payment by now, the bank needs to confirm if it was indeed paid"- they do not even have a record of what they pay, or able to log into their own back to search a simple payment.</p> <p>I believe this is because it is not there. I do not believe they have made the payment and do not understand why they would not pay or at least send a proof of payment if they did. Simply just keep giving me the run around</p> <p>Please see the link: http://prntscr.com/ctcd0h</p> <p>I was also informed that they are "not ignoring me" as they "have attended to every mail on a daily basis" - which is also not true. As you can see here, I am constantly the one pushing over 3 times on this matter whereby I get a response every 5-10 days: http://prntscr.com/ctcjo9</p> <p>In my opinion, this would 100% be left if I stop pushing on the matter and I am not sure if they will resolve.</p> <p>After being informed that there was an error on Transact24 side I was asked to give them until Monday (31Oct16) and my mails are still ignored: http://prntscr.com/d23v0p</p>