No Communication - no feedback

I am still baffled as to why MFC chooses to use facilities such as TransAct to initiate deals. There is no sense of service or urgency. <br> We were put in contact to deal with Transact and to date since beginning of February - IT has been an administrative nightmare - we are made to submit documents and forms (sometimes we are asked for the same documents TWICE or more) We followed all the steps and all the forms were submitted - YET no response.<br> <br> To date the consultant responsible has not even bothered himself to update us or give any feedback. this is not only ridiculous but very unprofessional and a poor reflection of MFC<br> <br> Why should we as clients be running after consultants who are paid to carry out certain tasks. <br> <br> Can somebody or anybody at Transact give some sort of feedback?<br>