Disgusting and Unprofessional

Bought a hyperli voucher for a female family member that couldn't make it and ended up using it myself. Not a problem, until the 'massage' started.

It started with cold to luke warm oil. And rubbing. Followed by more cool oil and more rubbing. Basically this was a rub cool oil into my back session. When I asked when will the massage begin I was informed I was being massaged. I have been to many massage parlours and this was the most uncomfortable and non relaxing massage I have ever had. No pressure and not a single time did it even come close to feeling like she had found a spot of tension or was even trying to. To make it worse, at one point the the****** had one hand on my neck and clearly her phone in the other hand as after five minutes I felt the strong vibration followed by the very well known low battery tone right next to my ear. At this point I was starting to get uncomfortable and my will to give her the benefit of the doubt was waning. I feel as though the owner, who by the way had left, just took a staff member with no training or qualification and said here you see to this guy he probably won't know the difference. I've been to plenty of unknown and well known establishments by now. Never have I felt annoyed after leaving one.

I asked the lady if she was a trained masseuse and she said yes. When I said I don't think so and I don't think she knows what she's doing she looked at me nervously like someone who just got caught out. I'm sure a trained and qualified masseuse would've challenged me and presented their certification. I remained polite and even assured her that I wasn't angry just disappointed that I was treated this way and would talk to the owner about it.

Then, to make things even worse. 8 PM that evening whilst I was at work, I get two miss calls. I cannot take cell calls at work so I saved the number and sent a watsapp question mark. Turns out it is the owner's husband, who, apparently also owns the business. Whom I never met or spoke to etc. Firstly accuses me of ill treating the staff and secondly accuses me of demanding to be massaged by his wife?? I don't even know his wife and certainly don't know if she is a masseuse or what the hell other than she is the owner. Further, accusing me of ill treating the staff when I was very polite and asked her a straight forward question. I would love to know who this guy got his customer service "s****s" training from because they are clearly non existent. He came across as accusatory and passive aggressive, stating I should come talk to him. I pointed out to him that I wouldn't even want a complimentary massage from their establishment so why on earth, after the uncomfortable situation would I want to come back for a massage from his wife? Is she miss universe or something that he thinks like this? I don't think so. Might be an insecurity issue but that is no reason to accuse a client of anything, especially that late in the evening. That Saturday my wife tried calling his number to find out what on Earth his malfunction is but obviously he didn't answer. Highly disgusting and unprofessional.

I have the watsapp message saved and archived.

Hyperli voucher or not. All clients should be treated the same. Very disappointing and highly unprofessional. I want a refund and the owners know this, yet I am still awaiting a courtesy call, apology, refund, yet nothing.