Bad customer service and avoidance of Whatsapp and text messages by Trainerize

I only gave 1 star rating but it Trainerize deserves no rating what so ever.

I signed a contract for 3 months training with online personal training called Trainerize in December 2017. I began training and unfortunately fell ill and stopped training in early January 2018. I explained from the beginning to the personal trainer that I have some health issues that require to be taken into consideration as well as having consulted with a dietitian to make her aware that I would not be able to make use of the eating plan the personal trainer suggested, for various reasons.

Part of the contract stated that I would have periodic assessments as well as one face to face training session with the said personal trainer. I recovered from illness and shortly after that fell ill again. I kept the personal trainer informed of the state of my health and to kindly restart my training online from the beginning, as falling ill was out of my control. She agreed to do so.

I fell ill once again and began serious medical treatment. I had informed the personal trainer that I cannot train and will keep in touch with her after the treatment was over. I sent her several Whatsapp messages and text messages requesting she contact me and to please give me her email address so I could discuss the situation.

She ignored all messages until I threatened to report her to Hello Peter. She then made contact with me but I could not answer her telephone call as I was in the middle of a meeting. I rep**** to her missed call with a text message to please send me her email address. Once again no reply received.

I have not had any face to face training with her, nor could I access the Trainerize mobile app to make contact with her. I feel I had wasted R3000 and received no service despite trying to keep communicating with this particular personal trainer.

This girl (not woman as her behaviour is extremely unprofessional, unaccommodating and purely selfish) keeps avoiding any contact with me. She said I should try and only communicate with her via the mobile application but I no longer have access to it. No matter which way I try contact this person, I feel blocked and ignored.

I have spoken to another client of hers and this client says that she is experiencing similar frustration to mine.

This personal trainer is completely unprofessional and I feel ****** by her.

I DO NOT RECOMMEND TRAINING WITH TRAINERIZE AT ALL.