Unprofessional & Poor service by Traficc

I have an extended warranty through Traficc. My claim was submitted by Thobile at Nissan PMB on Thursday 9 December. After repeated emails of the required paperwork being submitted. At 16h45 on the day Dale Swartz is supposed to be handling my claim (which I have Unlimited Cover for) still did not process my claim saying information was missing.

I am carless as my turbo is damaged.

Everything had been sent to him by Thobile, and it took her having to call him and telephonically take him through the email on Friday morning. Dale still did not update me, the client.

I asked about the car hire service which I am covered for to the value of R2500 per claim , his blatant response was: customer does not yet qualify for car hire. This on an email with me (customer) in copy. He did not bother to address me courteously or take the time to explain the process.

He eventually confirmed Friday midday that the paperwork required was received and process initiated. I got no further feedback. Before day end I emailed to ask for update to which he rep**** an assessor would make contact with Nissan on Monday. If I did not follow up was I ever going to receive this information?

Monday Thobile from Nissan confirmed in the morning they were waiting for the assessor. Before 11am I got a call from Thobile confirming the assessor had been there, completed his assessment and report. I did NOT receive any update from Dale. The day ended, NO information. Tuesday, I am on the 4th working day without a car. No feedback no update as to my RIGHTFUL claim to get my turbo repaired. I emailed Dale this morning at 8h05 and still waiting on a response.

Calling Traficc produces no results as the waiting on the line is frustrating as you never get through to someone for assistance.

I have asked Dale for my matter to be escalated to a manager on 2 accounts and this request bas been ignored. Being a person that works in the service industry daily, I would not have a Dale on my team! He has absolutely no regard or value of service. No passion or professionalism for the job, as you don't have to like what you do to address a customer appropriately.

I absolutely regret and DO NOT recommend Traficc at All. If all their employees are like Dale, I wish I was sold a warranty with a different insurer!

I am still waiting for a response from Dale! I am still waiting on a manager to contact me!

My claim has still not been approved. And still without a vehicle.

Poor service delivery.