Unfair Claim Rejection and Accusations

When I purchased my vehicle in February 2016, I took out a policy with Traficc. I was advised by the car dealer that this policy would cover retrenchment. In 2019, I experienced some financial difficulties and the policy lapsed. I reinstated the policy in November 2019 and the first premium went off my bank account in December 2019. I have email proof of when the policy was reinstated. In January 2020, I received notification that I was being retrenched at the end of February 2020. I app**** for retrenchment cover from Traficc to cover my vehicle payments. My claim was rejected. I was accused of being dishonest by the consultant dealing with my claim. I was accused of knowing about my retrenchment before reinstating my policy when the date on my retrenchment letter clearly stated January 2020 which was after the policy was reinstated in November 2019. I was also told that I am now under investigation. And after all of this I am still expected to maintain a policy that can not assist me while I am unemployed. This is a total misjudgement of my character. This is the worst insurance company I have ever dealt with where the consultant was so quick to form her own opinion of me without even checking the documents sent to them. I sent an email to the claim rejection department requesting a reason for the claim being rejected when everything was in order. This was in March and I have still not received a response from them. Is this what happens with Traficc?