Pathetic service

When I bought a vehicle from VW soweto I also covered the vehicle for dent and scratch with traficc insurance. That was a bad decision I ever made. A taxi scratched my vehicle in January and unfortunately in February my car was scratched again. I submitted a second claim and I was told by a Consultant to go and get a revised quotation. I did exacly as I was told and got a quotation to for 2 scratches. The policy states that I can can claim R3500 a month but a Consultant with their manager they are telling me that they treat a claim as one and they will pay R3500 only. I don't know how VW would want to be associated with such a cheating insurance, that is useless and does not serve any purpose for their clients. Day light *******. Why was I told to get a revised quotation when they knew that they are only going to pay R3500 . They are terrible and ***********. I wouldn't have received an answer if I did not do a follow up with them they don't their customer and they don't respect they clients enough to even explain from the beginning that they won't pay. VWcan do better if they still want my business and get better insurers for their client.