I'll rather phone home affairs every single day for 365 days than deal with Traficc

This is the worst company you will ever deal with. Much worse than our government departments!!!!!! Do not take any maintenance plans from them. Save yourself the trouble and anxiety that comes with it. They promise a 24 - 48 hour turnaround time. I'm on the 8th day of waiting to get a response from them. I've been without my car for two weeks already. Their claim consultants do not know how to read emails and open attachments. They also do not know how to respond to clients. 8 days after submitting my claim, I got an email back from an agent to say that they are awaiting documents... which I submitted 8 days ago and which they confirmed via email they received. I have never worked with a more ridiculous company. Trust me, you do not want to throw your hard earned money down a dark hole. @Traficc, do not tell me to send an email to resolve this complaint. I have sent multiple emails which you have decided to ignore. If you care for your client, do the right thing and pick up your phone and call me. I will also be sending a complaint through to the relevant industry body. You need to be investigated!