Claim not approved
<p>Im very dissapointed with the service from Traficc ,i have been a loyal cient with them for the past 12months and recently received a bad experience or is it because i never claimed with them </p> <p>my car broke on friday 02-06-2017 and was towed and delievered to Audi Revonia long story short when a claim was submitted am now being told the service Plan is incomplete but theres no way on the documention that state the service Plan and no communication from them that i needed to take the car for a service when it reaches 105 000KM ,current clock on my car is 117 000 and due for a service at 120 000KM but my claim is Pending and no one seems to care ,im in love with Audi Brand and this ppl they making me hate this Brand at the moment cause everyone seems to not care abt my concerns and issues as all this was not communicated to me and i have been paying my Premiums and still paying my Premiums what im i paying for if our claim will be rejected like this and why im i still covered if they can fix my car i need help and i need this escalated and resolved </p>
Hi Leeroy ,
As discussed telephonically I’m still not convince with the information you gave ,as mentioned I went through the attached document /Contract with you and there’s nowhere it stipulate that I was supposed to take the car at 115KM as mentioned I only got the Notification from the Car that its due for a service once it was on 116 000KM estimated and to me the next service was only due at 120 000KM since no Communication was received from Audi or yourself that the car is due for a service
However if you guys can’t assist with this claim then what I’m I paying for ?unless if this was sold to me under False or incorrect information ,and now everyone is pulling away and leaving me with this issue to solve on the process you expect me to pay for the Plan
This is so disappointing and unfair I hope and trust you will understand my frustration as I feel that I’m being compromised and been sold this Plan under False commitment
My last question will be if you guys can assist with this claim then what I’m I paying the cover for and what’s going to happen to my cover going forward since clearly it doesn’t protect me but put me under unfavourable situation
What’s going to happen to my car and the cover ?
Will await your response
Hi Leeroy ,
As discussed telephonically I’m still not convince with the information you gave ,as mentioned I went through the attached document /Contract with you and there’s nowhere it stipulate that I was supposed to take the car at 115KM as mentioned I only got the Notification from the Car that its due for a service once it was on 116 000KM estimated and to me the next service was only due at 120 000KM since no Communication was received from Audi or yourself that the car is due for a service
However if you guys can’t assist with this claim then what I’m I paying for ?unless if this was sold to me under False or incorrect information ,and now everyone is pulling away and leaving me with this issue to solve on the process you expect me to pay for the Plan
This is so disappointing and unfair I hope and trust you will understand my frustration as I feel that I’m being compromised and been sold this Plan under False commitment
My last question will be if you guys can assist with this claim then what I’m I paying the cover for and what’s going to happen to my cover going forward since clearly it doesn’t protect me but put me under unfavourable situation
What’s going to happen to my car and the cover ?
Will await your response
Hi Hello Peter
i received an email from Kirk Petersen from Traffic and i believe that the explanation was well drafted and im satisfied with the response received and happy with the outcomes ,this ticket can be closed and want to thank Kirk for explaining everything in details and also working together with me to get the solution
Hi Hello Peter
i received an email from Kirk Petersen from Traffic and i believe that the explanation was well drafted and im satisfied with the response received and happy with the outcomes ,this ticket can be closed and want to thank Kirk for explaining everything in details and also working together with me to get the solution