BAD SERVICE, RUDE AGENT AND UNPROFESSIONAL BEHAVIOR

I took my car to a workshop on Tuesday 08-10-2024 for suspension stabilizer links they told my workshop to send claiming documents, of which my workshop did, I followed up on same day I was told I must wait 24 hours, when I followed up on Wednesday and I spoke to Dale who was very rude, when I asked him progress on my claim he spoke rude to me, and kept on putting me onhold, he then spoke fast to advise me what was outstanding, when I asked him to repeat so I can write it down so I can speak to my workshop to send the documents, he again rudly said ,he already told me what is needed, why am I not listening he can't keep on repeating himself I must listen when he talks, I then asked to speak to him supervisor he told me he is not available, he then dropped the call on my ear, I then failed again and spoke to Clinton I requested to speak to supervisor he told me supervisor is off today, I then asked for a Manager he told me he's in a meeting and there's no manager that can speak to me, I asked for manager or supervisor email, he said he is not allowed to give supervisor or Manager email, he gave an email box to send claiming documents I told him I don't want it, he said I must send email the will forward it to the manager, Dale was so unprofessional as he was saying how zit to ma as a client. It makes me wonder if he is fit and proper to deal with clients, he is not appropriate to be in the position that he is in to deal with customers, he must be removed and go to back office where he don't deal with customers. The stuff at Traficc don't have TCF at all, my car is still not fixed and no authorization given and no one can tell me what is really holding my claiming. I need this matter to be sorted out and I want the team leader to contact me ASAP