Bad service from Traffic warranties

Worst company to buy extended car warranty from. On Monday 26 October 2019 I phoned Traficc about a problem with my car, they advised I should take it to my local Opel dealer. I booked the car in at Reeds Claremont on the 27 October 2019. Reeds informed me that I required a engine rebuild or replacement. They informed Traficc and Traficc insisted to send an expert to assess the damage.... I then asked if I can make use of a car rental and was informed by the Traffic advisor Justen that I'm only eligible to this car hire option once my car repairs is approved and repairs actually start.Opel informed me that Traffic whant to see if the block of the motor is repairable and for this another assessment need to be done. I was then told by this Justen at Traficc that because the repair cost was so high they have now contacted Opel SA for assistance with this repair R108 000. Great Respect to Opel SA as the agreed to half the repair cost. Thanks Opel SA as this was not a must as my car was out of factory warranty. Opel SA went one step better and instead of going the repair route the decided to replace my cars engine. I again asked Traficc about the possibility to assist me with a hired car as thus is now 3 weeks later without a car. They insisted that I can only get one once Opel start actuall repairs on the car. So eventually the new engine arrived at Reeds and they started repairs on Wednesday 20 November. I contacted Traffic and informed them about the repairs and Justen told me that he will inquire with Reeds and let me know. On Friday I had to phone Justen at Traficc and he told me he send Reeds a email with no response ( I think he was talking bull ****.... As there is nothing wrong to just make a phone call if you really wanted to help the customer) he then told me he will come back to me. 5 min later he did and this time he ironically phoned Reeds..... Now I can get a car rental... Now he explains that I can rent a car but only Monday to Friday keeping in mind that it's already Thursday witch meant I'll have to return the car on Friday and Reeds would only be done with my car the following Wednesday. This doesn't make any sense. The car rental I'll have to pay myself and then have to submit a claim to Traficc. But wat really got me is when he explained the claim procedure..... I will have to submit copy of my ID, and 3 months bank statement...... Am y applying for a loan here... Sadly this is where I lost it and told this Justen what he and Traficc can do with there car hire option on there warranty...... All this said I'm highly impressed with Opel SA and Reeds Claremont as they kept me in the loop with the the repair of my car. When it comes to Traffic warranties.... I didn't get any help and I have and will inform as many people I know not to buy a warranty product from them. All this as I had a unlimited cover by then..... Just sad