Bad Service

Please help me to sue VW & Traficc I am very upset to Volkswagen South Africa. Your service is very disappointing and bad. I have took a car with VWFS (Volkswagen financial service) on the 07th of March 2022. I got Mechanical brakedown last week Friday the 2nd of December and I took the car to nearest dealership which is VW Midrand Lindsay. They opened the car Gearbox to find out what could be the problem. They found out that the problem is clutch plate burned. They are charging me plus R14900 to get the spare parts and labour. The car is still under warranty. I phone Traficc PTY LTD inform about the mechanical breakdown. They said I should ask VW to send Quote. I asked them to claim on Traficc PTY Ltd insurance for maintenance and service which they cover the car for 60000KM/ 3 years. Traficc is pushing it back that the car is still under warranty and the manufacturer should cover the Maintenance costs. The Car is still at VW Midrand its not getting fixed from the 2nd of December till today. Below is the is the Copied plan cover:

This agreement is made and entered into by and between Hatfield Holdings (Pty) Ltd “Hatfield” (Company registration no: ***) And the Client (HATFIELD VW is a division of Hatfield Holdings (Pty) Ltd Reg. No. ***) Dear Client, welcome to Hatfield’s world of “Motoring-Management”. This Maintenance Plan is administered by Traficc, whose contact details appear below on this same page. In order that you always enjoy peace of mind, it is imperative that your vehicle is well looked after and always maintained according to the original manufacturer’s specification, so ensuring that the benefits of this Plan can be realised. It is essential that you read and fami****ise yourself with the contents of this document and fully understand your benefits, obligations, details of what is covered and what is not covered and in particular ‘The Client’s Obligations’ and ‘Service and Maintenance Procedure’ sections. This document forms the basis of the contract that you have entered into and it is your responsibility to ensure that you are aware of the contents of your Plan.

SECTION 1: THE INTENTION OF THIS PRODUCT IS: To provide you, the motorist, a peace-of-mind motoring experience with regard to the servicing and maintenance of your motor vehicle and covers the Manufacturer-specified parts, labour and oil required for the scheduled servicing and maintenance of your vehicle as well as Europ Assistance (Roadside Assistance), should you require any assistance.