Worcester Traffic Department- Disgusting service from the cashier/receptionist

Worst service terrible & disgusting. The black female cashier should go for training about work ethics & Batho pele principles. She will close the desk & shout she’s going to lunch without anyone assisting the queue we have to wait until she comes back. Today after an hour waiting for assistance she closed the desk & told the 3 people waiting for assistance that the place is closed & left us just like that, ow she’s terrible at her work, so unprofessional No name tags I don’t even know what is her name.