Very bad service from Maponya Mall Traffic Department

Good day, I went to Maponya Mall to renew my license Disc on Tuesday only to be told that their machine is offline not working I should come back the following day with copy of ID I went back home and went back again today Friday around 10:30 I was told that they have already cut off the que for the day I spoke to the reception guy short men he didn't have the name tag I told him my problem that is my second time here he gave me the form to fill in he told me that they will assist me I should sit down he took my ID Card went to the mobile car and print out the letter if I have outstanding ticket which I didn't go have any when the que was about to finish he took me to the mobile car around 13hr15 he told the guy who was capturing the black tall guy with earing without a name tag my problem the guy refused to help me I begged him to capture my form he told me how tired he was how he was hungry I asked him colleagues to beg him to capture for me since It was for the second time for me going there and I sat there for like 3hrs in the que when they closed their mobile car I was in the car with the people he was assisting he told me that "nna ke special ka eng why should I capture your form" he kept on saying he is not going to assist me he is tired but they were other people that he was assisting that they were not on the que he told me that you think I am joking I am not capturing your form you will only believe it when I log off he kept on telling me that he's alone he can't help me he switched off his laptop Infront of me after wasting 3hrs of sitting for nothing they kept on telling me to go to Dube something like that their other branch I told them going there is money they didn't care they insist I told them I am going home to Limpopo.

Is this how we should be treated as customers? How come you only have one cashier in peak season, is that my problem that he is alone etc why did you move from maponya inside those offices those people they were very fast. I wasted my money to go to Maponya on Tuesday today I was not helped again I wasted my money and time again I have to go there for the third time with which money i am working so very hard for this money I cannot waste it like this to be told to go to your other branch Whereas maponya is close by !! When we are stoped at the road you gonna be writing us tickets for not renewing our license disc because I won't be having money to renew it's December anything can happen than I use this money!! Lots of people they went back home disappointed without getting assisting who is going to reimburse my money because I cannot be going there for the third time to be told they have cut the line coz they said on Monday they are not going to work they just bring their car and not working nor report to work because their tired is that my problem. Can I please get an answer for this because I am tired with their bad stink service that I got from the tall black guy he doesn't even want to be told nor hear from anyone is that my problem to suffer like this why are we being treated like this ?? I need a solution and my licence disc before end of December. Why do they close early where they not supposed to close at 16:00 ?? They closed at 1hr40 they cut the que so very early in the morning!!! I need my disc