Unprofessional

Formal Complaint Regarding Unprofessional Conduct by Consultant Ntombi – Randfontein Traffic Department

I would like to formally lodge a complaint regarding the conduct of a consultant named Ntombi at the Randfontein Traffic Department.

We visited the department seeking assistance with a service, but I was extremely disappointed by the manner in which my friend, Thabo Peter Mfelang, was treated.

At the time, Ntombi was standing in the kitchen area by the heater rather than attending to members of the public. When Thabo approached her and politely requested assistance, she responded in an extremely disrespectful manner, swearing at him and saying “owa nyela.”

We found this behaviour completely unacceptable and deeply disrespectful, particularly from an employee whose responsibility is to provide a public service.

We understand that the working conditions at the department may not be ideal and that there may be inadequate heating facilities. However, the lack of adequate heating is not the responsibility of members of the public, and it certainly does not justify an employee refusing or delaying service, nor does it justify verbally abusing or swearing at a member of the public for requesting assistance.

We respectfully request that management investigate this incident thoroughly and take the appropriate action regarding Ntombi's conduct. Public servants are expected to treat members of the public with basic courtesy, professionalism and respect, regardless of the circumstances.

We would also appreciate formal feedback regarding the outcome of the investigation and any action taken in response to this complaint.

Location: Randfontein Traffic Department Employee: Ntombi Person affected: Thabo Peter Mfelang Issue: Refusal/delay of service, verbal abuse and unprofessional conduct.