Traffic department refuse to take responsibility

I app**** for my new drivers license on 30 JAN at the Traffic Department in Kirkwood. <br> Filled in all the details on the forms with my new Surname as I got married in 2012. <br> The lady made a copy of my new ID with my new surname. I showed her my marriage certificate. She said she didn`t need it as my ID already had my correct surname on.<br> <br> Then I phoned them last week to ask if they have my drivers license there so that I can come pick it up.<br> They said they have it there, but it`s still in my ****en surname. They obviously made a mistake and they refuse to take responsibility to rectify the problem.<br> <br> Now they claim I never gave a copy of my ID to them. They only have a copy of my expired drivers licence with my ****en surname on.<br> What traffic department doesn`t make copies of ID`s??<br> <br> I spoke to two people who just threw the phone down in my ear. The 1st was Mr Witbooi who said that it`s my fault that this happened and said I need to apply again. That means paying the R200 again and it`s their fault. Then I spoke to a Mr Petrus who also said I have to apply again. If they make the same mistake again must I also then reapply over and over????