Traffic Department Joke

Im not sure if i am being pranked or what. I went to renew my drivers license this morning. Stood in the queue for over 2 hours. Got to the front finally with all my documents and required info, just for them to tell me there is a block on my license due to a fine and need to sort that out first. so i go home, pay the fine on paycity and call the numbers provided (just note that 5 of those numbers arent working). I finally got through , and i was told that the traffic office at which i need to sort that block out with has closed for the holiday and only will be reopening on the 4 Jan. I asked them how am i then supposed to renew my license, and it just kept being repeated to me that that traffic office is closed and will only reopen on the 4th. I ask again " so i am not able to then renew my license" and once again im told the traffic office is closed, not giving me any sort of solution as to how i can renew my license. I asked if there is any other office that could help me with this, maybe a head office or something, then i was told that this is the head office and they cant do anything. So basically, i went to the traffic department to renew my license so that i wont be fined or penalised over festive season, was told there is a block due to a fine, i paid my fine, called the number given to me so that i can get that block removed and go back to renew my license, get told on the phone the traffic office that needs to remove the block is closed and they cant do anything to help me and theres nothing they can do to assist with me renewing my license. Is this a joke? I am not able to renew my license at all now. And then when i am going to get stopped during the festive season i will be fined for my license not being renewd because the damn traffic office that needed to assist me is closed and the head office apparently cant do anything to help assist. What the hell!