Springs Licencing department horrible service

Today I was at the Springs Traffic department to check if my fingerprints results have arrived, they checked and found that indeed they had arrived. And they told me to wait as they are still looking for my file, I arrived there at 12pm I waited until 13:15 that when I asked a security to please check or me why going on I e waiting waiting over an hour for people to find my file. A staff member there came to ask ME where my file was, with suprise I rep****: isn't the file supposed to be with you? No one ever gave me a file. He tells me he cannot find my file so I continue to wait, with other people who came for the same thing I came for, they also waited very long for those people to find their files, but lucky for them even those they waiting over an hour they got their files and were able to pay and go, even those who came after me paid and left me there. I had to leave the place without even paying for my prdp and getting a temp because it was now 14:00 and there were things that I had to do. While I was on my way already Far they then call me, first of all rude on the phone telling me that they found my file and have been calling out my name, telling me that they are knocking off soon as if it's my fault that they misplaced my file..what about all that I waited there , the people who work there have horrible Custer service.I'm very upset I'm disappointed with the horrible service I got today at that place, especially for the fact that I went there for nothing and still have to go there Monday. I beyond upset and I wish for something to be done about this. I hear that people actually do take their files home with them, it's most probably because they know that the people who work there misplace or lose those files, this unacceptable!😡