Roodepoort traffic department Emotional abuse

Roodepoort traffic department, never been so humiliated and emotional abused by their enquiry clerk. Named Sheila Mkhwa****, just by asking why duplicate car papers take up to 10 working days in irritation and shock. She then refused to assist me as she told me I've got a stinking attitude and should leave it out the door. Infront of all the clients there.