Rigged New Computerized Learners Test

I am extremely disappointed with my experience writing the computerised learner’s licence test at the Kuilsriver Driving Licence Testing Centre.

I wrote my Code 2 learner’s licence test twice. During my first attempt, I narrowly failed the Road Signs section by just one mark. I accepted the result, went home, studied extensively, and focused on the areas where I believed I had gone wrong.

When I returned to write the test again on 29 July 2026, I received exactly the same result as my first attempt. What concerned me even more was that every candidate in my testing session also failed, and many of us appeared to receive the same marks.

The biggest issue, however, is the complete lack of transparency. After receiving my result, I asked whether I could review my answers to see where I had made mistakes so that I could learn from them. I was told that there is no way to review the test, my answers, or the correct answers.

This raises an important question: if candidates cannot review their answers, how are we expected to have confidence that the computer-generated results are accurate? Every other computer-based assessment I’ve completed has provided some form of review, feedback, or appeal process. In this case, candidates are simply expected to accept the result without any means of verifying it.

I am not asking for a free pass or for my result to be changed. I am asking for transparency, accountability, and confidence that the computerised testing system is functioning correctly.

I have submitted a formal complaint to the Western Cape Mobility Department requesting that my testing session be investigated and that they explain what safeguards are in place to ensure the accuracy of computer-generated learner’s licence results.

Has anyone else experienced something similar with the computerised learner’s licence test, particularly at Kuilsriver or any other testing centre?