No CARE for the elderly!

<p>My mother of almost 80 years old had to stand in a queue for 30-40 minutes, to apply to transfer my father's car into her name, as he passed away last year. after standing for this lengthy time, she eventually got the counter, as was told "sorry lady you in the wrong queue, you must go to the queue over there". Really??? Is there no way that this agent could have made a concerted effort to help my Mom, either by giving her priority in the other queue, or calling a supervisor to help, but to just expect my poor old mum to stand in another long queue is ridiculous. Where is love? Absolutely shocking service!!!</p>