Mitchells plain learners testing

My son, Brett vd Schyff went to write the learners test this morning after receiving notification of his new appointment because of covid delays.

He went to write the test and afterwards his name was called out with other people that passed. When he got to the cashiers area to pay, he was told he didn't pass the test and the examiner made a "mistake".

I went with him to query the "mistake" with Mrs Isaacs who is the Manager of the examiners in the learners centre. After explaining what had happened, Mrs Isaac's attitude towards me was not one of apology but sarcasm for querying why the "mistake" happened.

She sarcastically said "you are a good mother", implying wrong doing from my side and kept interrupting me while I was trying to get information from her as to what a possible solution would be as now my son couldn't make another appointment as well.

I really am astonished at the way this "mistake" was handled by this learners office and more especially by Mrs Isaacs as if we didn't have the right to query what went wrong.

Please can incompetence be dealt with at this learners centre? As a member of the public I strongly feel that this should've been handled better.

I also want to know what action has been taken to prevent this situation from happening again and hope that Mrs Isaac's will also be held accountable for her nonchalant and sarcastic behaviour today.

Please contact me directly on *** for a statement.

Thank you Rochelle vd Schyff