LEARNERS LICENCE

MY SON, KIERAN WEBB, WROTE HIS LEARNERS LICENCE ON 26.3.15. AFTER IT HE WAS TOLD THEY WOULD CONTACT HIM WITH HIS RESULTS. WHEN THEY HADN'T PHONED HIM AFTER A WEEK HE TRIED CALLING THEM BUT PHONE JUST RANG THEN CUT OFF. AFTER REPEATEDLY TRYING TO GET HIS RESULTS VIA PHONE I WENT TO THE OFFICES AS HE WORKS. FIRSTLY LADY SITTING BEHIND GLASS HAD HER BACK TO ME AND WAS PLAYING ON HER CELL PHONE. I HAD TO BANG ON WINDOW TO GET HER ATTENTION. SHE WAS QUITE DISGRUNTLED BY MY INTRUSION. SHE THEN RELUCTANTLY LOOKED UP HIS RESULTS AND TOLD ME THAT HE HAD PASSED. BUT HE WAS SUPPOSED TO PICK UP RESULTS TWO DAYS AFTER WRITING. I TOLD HER THAT NOBODY INFORMED HIM OF THAT. SHE SAID THAT HE NOW HAS TO RE-WRITE HIS TEST!!! THIS IS ABSOLUTELY LUDICROUS TO SAY THE LEAST. HE NEEDS HIS LICENCE TO DO HIS JOB AND NOW HE WILL HAVE TO TAKE ANOTHER TWO DAYS OFF WORK TO (1) BOOK HIS LICENCE (2) WRITE THE TEST. AND PAY ANOTHER R68.00 AS WELL!!!!! I MUST ALSO ADD, THAT HE HAD TO BE THERE BY 7.45 BUT THEY ONLY OPENED UP AT 8.30 AS WELL. PLEASE HELP AS THIS IS VERY UNFAIR. KIND REGARD