Driving License Collection Delays

I have tested for my driving license in December Last year and I passed it.<br> <br> I was told to collect my permanent card after 6 weeks, so in January I drove there after 8 weeks and they said they are closed, they closed at 3pm and I arrived at 3:15 pm.<br> <br> I went back another day, tis time 2 weeks later and arrived at 3pm, they had said \No. Sorry turn back because we are closed."I can only leave work at 1:30pm and this is only if my boss allows me because I work Monday to Friday and they do not open on Weekends.<br> <br> I then decided to go on a Tuesday"