DISGUSTING SERVICE FROM ZULFAH MATTHEWS AT NEW OTTERY TRAFFIC DEPARTMENT!!!!!

My sister and aunt went to the Ottery Traffic department and is appalled by the service and treatment they received by Zulfa Matthews. She has no etiquette on how to speak to people, as someone providing a service you should know how to deal with people. She becomes visibly agitated and raises her voice while explaining the eye test process which creates discomfort for those involved. She screamed that the entire passage of people could hear. There's definitely a lack of customer service and we will never ever go back to that branch and will make it known to others as well. We feel that this eye test is not accurate and set at an incorrect setting, the eye test began with smaller size visuals instead of starting with larger ones and progressively reducing in size. THIS NEEDS TO BE LOOKED AT AS SHE MAKES YOU FEEL SMALL AND ***********.