Complaint about ***** and lack of service (car licence renewal)

<p>Hi</p> <p> </p> <p>I have a serious issue to highlight with the renewal of my car traffic licence.</p> <p>In December 2016 I phoned Stellenbosch traffic department about renewing my driver’s license to enquire where my licence needs to be renewed as I have a CEY (Strand) licence but changed my residential address to Stellenbosch with the renewal of my 2016 licence. Since my car is still registered in Gordon’s bay they informed me to go there to renew my car licence in Strand.</p> <p> </p> <p>On Saturday the 14th I went to Strand traffic department as instructed that they couldn’t assist and needed to go to Stellenbosch. I had all the right documentation and stood in the long queues just to be rejected. Though my car is registered in WC my home address is in Stellenbosch. I explained to the manager on call that Stellenbosch sent me here. His answer was I should go to my old residential address and ask them for a copy of their proof of address. This shocked me immensely as this would be *****. I don’t live there anymore. I refused so they told me to go back to Stellenbosch again.</p> <p> </p> <p>On the 28th of January I went to Stellenbosch (Saturday) at 9am. They refused me because they don’t handle renewals over the weekend. But I work Monday for Friday so I can’t. I explained it to the traffic warden on call. She was unsympathetic. It was my problem and Stellenbosch was not going to help. There was no manager to talk to and I simple had to take unpaid leave to come do this during the week.</p> <p> </p> <p>I also tried renewing online and that also didn’t work.</p> <p> </p> <p>So after multiple failed attempts and no help or assistance from any of the traffic departments I no refuse to try again. Please tell me how to complete this process over the phone because I’m not standing in the queues again or taking unpaid leave.</p> <p> </p> <p>Can some look into this lack of service that is making it impossible to renew your license?</p> <p> </p> <p>Regards</p> <p>Charlene Barnes</p> <p> ********** 706 </p> <p> </p> <p>Ps. I'm sending this to Strand as well and to a few other departments</p> <p> </p>