Bad Attitude

I must say that I am totally disappointed in the manner that the department is dealing with clients. Visited the department because I needed to do my car disc. While waiting the lady in front of me had an confrontation with the cashier as the cashier did not want to print for her an invoice. On my turn I couldn't get the disc because I was told I need to bring proof of residence this despite that my previous car was registered at the same department with the same address that I am using currently. Guess the rules have now changed??? Let me add that a friend of mine bought a car several weeks ago and he was able to register his car even though he is using his home address NOT Midrand address. Like I said maybe rules has changed.