Poor client service and dysfunctional centre

Poor client service.. Officers need to be trained on soft skills , customer service and emotional intelligence. They have no manner of approach and they are putting themselves first not clients. They think they own the licensing centre. Clients are turned back and forth without getting serviced. Poor management, systems not working and power outages( must procure a generator) . OHS non-compliants (bathrooms filthy, no waiting areas for poor weather conditions and no garden service (very long grass in the premises) .