No sense of urgency

Booked an appointment for license renewal and my booking was for 10:20, I arrived at 9am justvin case I would be lucky. Queue was not bad at all as I first had to do an eye test, waited for an hour before there was loadshedding with no assistance, mind you I'm number 4 in this queue. We were told to come back at 12pm as everyone was expected to vacate the building during this time, we were given numbers so that we may be assisted accordingly at 12pm. We waited outside and surely at 12pm they opened the gate, we waited for about 30 minutes for the queue to start moving and then we had to start another long queue outside in the sun for payments. We waited and other people come in and just jump the queue, the assistants here walking around on their phones and not even bothered by people who have been here since morning. The only people who seem to be customer driven here are Mr Mthembu and another lady with short hair who were trying to control the queues. The service here is poor, no wonder people end up using bribery for such where we are already paying for these services.