Zero customer service & *********** !

After logging a claim on 23 Feb, I heard nothing back. When I followed up on 27 Feb, they require more documents (thanks for NOT letting me know) and said they will prioritse my claim. Traficc received all documentation (from invoice, to banking details and vehichle reports) they made payment to workshop. Once again after 4 days I followed up, and we found out they made the payment into a non existing account. Today is 20 March and we ARE STILL WAITING FOR PAYMENT to be made to garage into the correct account, and wr still receive stupid questions to which they do have the answers to. Think twice before giving them YOUR money for a product, because there is NO SERVICE. I had to pay the workshop out of MY pocket in order to get my vehichle released, to get back to work. 3 weeks later, I am still waiting for the prioritsed service they promised.