tM
timothy M

1 reviews | Active since Jul 2011

19 Jun 2015, 11:17

water disconnection without any notification

Good day<br> <br> Am surprised and irritated by Trafalgar properties trustees for Hamilton gardens flat. First i was owing my levy account around R9000 then they took my account to their lawyers who put R4900 as their collection fees resulting in the increase on my debt despite my plea with them regarding my finances. I have managed to pay R6000 as of today and if my account was not taken to their so called lawyers i would be in a very good position with only R3000 owing. My frustration now is that am paying and have an arrangement with their lawyer but they went on and disconnected my water without any notice and my knowledge. I have a 3months baby , how can i fare without water? To me this is tantamount to unprofessionalism and clear disregard of the bill of rights that gives the right to clean water to each and every citizen and resident in the country. How can one disconnect water supplies without any communication. This arrogancy should stop forthwith and be condemned in the strictest sense. The levy that we pay is a lot of money and as residence we need to be treated with dignity and respect not that some people just decide to cut water supplies without communication.<br> <br>

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Replies (1)
Trafalgar
Trafalgar's reply19 Jun 2015, 11:30
Official
Hello mutya1979,

Trafalgar places a top priority on client service excellence and will make every effort to rectify your concerns as quickly and effectively as possible. We will investigate the issues and your concerns immediately and endeavour to respond to you during the course of today.

Kind regards

Karien Coetzee
National Property Management Consultant
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