Unprofessional service from Trafalgar Property Management

The building that i have units in, is managed by Trafalgar Property Management. There is a problem with the plumbing in the unit next to mine which has caused resultant damages in my unit, this was communicated to Trafalgar. In any event, after a few days, arrangements were made for a contractor to assess the problem. As an owner, i was advised by Trafalgar that the contractor will come in on 17th July 2026 to provide an assessment to mine and the unit next to mine. I was advised of this arrangement on 16th July 2026. I had taken time off my schedule to make myself available for this appointment on 17 July 2026. Since they didnt show up, i decided to call Trafalgar and ask whats the delay. In the meantime, the tenant in the unit mentioned that the contractor had come in on 16 July 2026. I was then told by Trafalgar that the contractor had the appointment for 16 July 2026 and that there has been a break in communication on the inspector's side. I thereafter called the contractor to check what the problem was. I was told that the appointment was made for 16th July 2026 by the buidling supervisor. Furthermore, Trafalgar mentioned that they are awaiting for a report post the assessment, however, the contractor mentioned that they had already sent the assessment and is awaiting go ahead from Traflagar.

I want to mention that this kind of service from Trafalgar is absolutely unacceptable. They are passing blame on the contractor which is causing delays in rectifying the problem. I also want to know how am i going to be reimbursed for my time and my income for this break in communication????