LL
Lokwa L

1 reviews | Active since Oct 2017

06 Oct 2017, 20:05

Unfair treatment

Trafalgar company installed water pipes in our flats, in my bedroom and whenever someone uses water or open taps the pipes have a noisy rattling noise which wakes me up. It's the third month now I been complaining an til date no pipes fixed.. worst part is we charged R600 for the installment an their water is very expensive. Please assist me cause the pipes are really noisy. :(

0
Replies (2)
Trafalgar
Trafalgar's reply09 Oct 2017, 09:29
Official

Trafalgar places a top priority on client service excellence and will make every effort to rectify your concerns as quickly and effectively as possible. We will investigate the issues and your concerns immediately and endeavour to respond to you during the course of this week.

Kind regards

Karien Coetzee
National Property Management Consultant

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Trafalgar
Trafalgar's reply09 Oct 2017, 17:30
Official

Good afternoon,

On investigation it was found that the Trustees installed new water meters at the complex. The meters were installed at places instructed by the Trustees. It was found that some of them are noisy and the Contractor informed the Trustees that this is due to the place where they were installed. We are awaiting instruction from the Trustees for the Contractor to move these meters.

Kind regards

Karien Coetzee