Unfair practices

Do Trafalgar is charging me R1295something extra from my normal rental saying it's late payment charges. Do you mean to tell me that the late payment charges are +-16% of the payable amount? That is **************** and it is unacceptable. So it was not enough that I was subjected to financial setback under Trafalgar's watch due to their lack of security/safety and now I'm being ****** of my hard earned money. Even now Trafalgar has not even made an effort to sort out the safety/security measures. Andrew had promised but when I sent him email he didn't respond. On top of that Thembeka became so aggressive and rude when I mentioned that I had communicated with Andrew as if I had violated certain rules when it was Andrew who called me. Maybe I should have charged Trafalgar for the loss of my loss(belongings & loss of income when I took leave because of burglary) and violation of privacy. I work hard for my money and I'll not allow financial exploitation. If you do your maths correctly even R8000 is R200 more than the monthly rental inclusive of utilities. Is this some strategy that by the time I leave I don't get my deposit bac****?? Just because I have been dealing with Trafalgar individually does not mean I don't know other avenues to assist me deal with the matter and I feel it's high time I liase with them.