Two years of bad service from Trafalgar

Throughout my rental period with Trafalgar, I have had one bad experience with them after the other. They are unresponsive, lack professionalism and their turnaround time is at a glacial pace to say the least. When you call you are put on hold only to be told that the person you are looking for has stepped out of the office. I am now waiting for my deposit to be refunded, no one has communicated anything with me on this regard. They don't even respond to emails. I am the one who has to set aside some time during the day to call and even then, no answers are forthcoming. I would not recommend Trafalgar to anyone looking to rent. I also wouldn't recommend them to anyone look for a property management agency. I was actually warned when I moved into a Trafalgar managed property that I will need to have a loud voice and mental resilience.