Trafalgar's bad service

I had some outstanding levies with Trafalgar which i managed to pay off at the end of April 2020. But come May 2020, statement still included debt collection fees and interest rate fees. This didnt make sense as i had already paid off the whole debt in April. I send emails requesting an explanation as to where these fees come from but one month later i am still waiting for a response. The only email i get from Trafalgar is the June statement with additional debt collection fees and interest rate fees. The service from Trafalgar is really disappointing, customer service is the last thing on their mind. Trafalgar's managing of Laura's Place has been an absolute disaster.